PLEASE READ
Redfox is committed to promptly restoring your service.
Please note additional charges may apply, however our technician will communicate before proceeding.
Refer to the Fee Schedule items below.
(Costs will be waived for faults covered under warranty).
Redfox is committed to promptly restoring your service.
Please note additional charges may apply, however our technician will communicate before proceeding.
Refer to the Fee Schedule items below.
(Costs will be waived for faults covered under warranty).
Charges will apply for attending if no fault is found, or if the issue has been caused by the customer, such as
incorrect cable connections, disconnected plugs, non-Redfox device faults, or internal WiFi issues.
Call Out Fee (includes 1st hour) $150
Labour per hour $121
Travel per hour* $99
*Travel charges are incurred when distance from Redfox Office is greater than 25km one way.
Additional costs may apply for conduit protection or asbestos avoidance.
Cable Run (under 30m) $360
Cable Run (30m - 60m) $677
Cable Termination per end $50
Ethernet Cable - 1m $5
Ethernet Cable - 2m $8
Consumables & Sundries $50 - $150
Faulty hardware which was purchased over 12 months ago.
Physically damaged hardware.
Connector Replacement $299
Router Replacement $199
Injector Replacement $30
Charges will apply where Line of Sight (LoS) is obstructed and it has been more than 12 months since installation.
Also chargeable in situations where connector must be moved due to solar panel installation, roof repairs, renovations, moving house, etc.
Mast Upgrade - 3m $100
Mast Upgrade - 4.5m $330
Mast Upgrade - 6m $850
Connector Realignment $150
Connector Relocation $250
If you have any questions or concerns, please feel free to contact us via
Email: internet@redfoxcorp.com.au
or
Phone: 07 4951 7777
Copyright @ 2018 | Redfox Corporation Pty Ltd